How can I report a leak from the above flat?

First, kindly knock on the door above and let residents from the above flat know that there’s a leak coming through to your flat below.

Inform them to stop using the water until the matter is investigated.

Following on from this, you must notify us via:

Our team will investigate and ensure the issue is dealt with in a timely manner.

Please note it will be the responsibility of the landlord who owns the flat above to resolve the issue.