What happens if I am locked out?

Being locked out is something we all tend to go through from time to time and it’s one of life’s most annoying difficulties.

If you have locked yourself out of the room or property, you will need to report this to us immediately through the following channels.

• Email: customerservice@sterlingdevere.com
• Telephone: 020 8610 9028

As stipulated in your tenancy agreement, the charge for lockouts is £50.00. You will be required to pay this amount in cash to the agent in order to gain access.

If you don’t have cash in hand, you will need to pay this at the earliest opportunities to avoid further sanctions.